The Nose Knows: 4 Things You Can’t Smell in a Virtual Tour That Could Cost You LaterPosted by: jhon | Posted on: May 21, 2020
As the COVID-19 pandemic turns open houses and home tours into virtual events, it’s more important than ever to ask your real estate agent to be your nose.
Photo: Enes Evren/Getty Images
Odors—pleasant or unpleasant—are strongly tied to our emotions and can leave a lasting impression when it comes to buying a house. Especially bad ones. Because some odious smells can be indicative of larger (and costlier!) problems.
“When we come across even moderately strong odors, the showing is basically over,” says John Gluch, a Realtor® and founder of the Gluch Group in Scottsdale, AZ. “Reasoning with someone that the odors can be remediated is rarely fruitful. People just move on in search of a better-smelling home.”
But what’s a potential buyer to do when you can’t actually be there to smell all the smells? As the COVID-19 pandemic increasingly turns open houses and home tours into virtual events, it’s more important than ever to ask your real estate agent to be your (very sensitive) nose.
These are the odors your agent should sniff out for you to save you money—and big-time disappointment when you move in.
1. Pet odors
“While doing in-person tours, the most common odor complaint we get is pet odors—by a wide margin,” Gluch says. Lingering odors from pet “accidents”—especially dry cat pee (because ammonium salts form in residue)—are particularly pungent. And nasty!
Unfortunately, a typical bottle of carpet cleaner isn’t likely to remove the odor. You’ll have to call in the pros.
Jack White, vice president of technical services at Rainbow International Restoration, says urine removal costs depend on several factors, including the type of flooring, the degree of saturation, and the materials used in installing the floor. Even so, new carpet and flooring might be the only route for a fresh start and peace of mind.
2. Cigarette odors
Coming in a close second is cigarette odor, Gluch says. Tobacco odors seep into porous surfaces like carpeting, drapes, rugs, walls, and especially ceilings.
“Ceilings can be the biggest culprit in a persisting smoke smell in a home, as cigarette smoke tends to travel upward and latch onto the first surface it comes in contact with,” White explains.
Professional cleaning is prudent, White says, since carpets have different fibers that can be damaged with a DIY approach. And tobacco-stained walls (including wallpaper and paneling) not properly cleaned and treated with a nicotine stain–blocking primer will come back to haunt you and bleed rusty stains through any newly painted walls.
A smoker’s house doesn’t have to be a deal breaker, but there will be added costs and elbow grease to remove the odors.
3. Mold, mildew, and musty odors
These three odors not only smell bad, they also leave a seriously negative impression, regardless of how attractive the house is. The odors suggest uncleanliness and a damp, cold feeling—plus the scary possibility of mold growing beneath the surface.
“When we have mold, there is always a moisture concern somewhere. This needs to be addressed first, so the challenge does not reappear in the future,” White says.
An indoor environmental professional should be called in to capture air and surface samples to see what types of molds are present and determine the type of mold remediation necessary. At the very least, call a pro to check for leaks and professional cleaning of porous services, and then run a dehumidifier.
4. Rotten eggs or a sulfur smell
First things first. If your agent is overwhelmed by a rotten egg smell, he/she should hightail it out of the house for safety, since the odor might be a sign of a gas leak.
However, if your agent smells a milder version of rotten eggs or sulfur, it could point to plumbing issues. If the house has been vacant for a while, the drainpipe water trap might be dried up, leaving the pipe without a water barrier to stop offensive odors from farther down the pipe wafting up.
The real budget buster? If your agent notices the stench coming from multiple drains.
“This could be a problem with the plumbing equipment or with the local sewer authority,” says Mark Dawson, CEO at Benjamin Franklin Plumbing.
If the problem lies with the sewer, a sewer inspection—possibly digging in the yard or basement—might be needed to resolve the issue.
Ask about visual evidence of possible odors
You put a lot of trust in your agent during your home-buying journey, but even more so when it comes to video tours. Expect full transparency, but also keep your eyes open for visual indicators of lingering odors.
While your agent is showing you video of the house, don’t hesitate to ask about odors—say, if you see a litter box in the laundry room, a dog bed in the living room, or an ashtray on the coffee table. When your agent shows you the basement, ask if there is an overwhelming musty odor.
You can handle the truth!
“I encourage clients to ask their agents to give them the pure, unvarnished truth when doing a video tour,” Gluch advises. “That way, everyone can avoid wasting lots of time and energy on a house that the client will end up hating when they finally visit in person.”